To clear the error code, wait 5 minutes and then press and hold the appropriate button (ON / OFF on the white remote, "Home" symbol on the black remote). The heater will then switch to cooling mode. Once the cooling cycle is complete (smoke extractor switched off), open the combustion chamber and clean the grates properly after removing the vermiculite ring and flame modeller. Be sure to remove (vacuum) all the ashes and any pellets. Replace the flame modeller and vermiculite ring. Lock the glass door and carry out another test run. If the stove is operating correctly again, without any error codes, make sure you remove the ashes more regularly (always when cold). If the problem persists, contact your installer.
Stûv installs cookies on its websites to make sure that they function properly, improve your browsing experience, analyse usage and adapt their content according to your areas of interest. Click on “I agree” to accept cookies and visit the website, or click on “Find out more” to change your cookies preferences. NB: blocking some cookies may prevent the website from working properly.
Analysing visitors anonymously
They are essential for the smooth running of the website and are automatically enabled (e.g. login details). They also help us put together anonymous statistics about how the sites are used. You cannot disable these cookies.
Analysing visitors non-anonymously
Thanks to these cookies, we can gather and analyse personalised browsing data. No personal information is shared with third-party companies.
Customising offers
Thanks to these cookies, we can optimise your browsing experience by showing relevant information connected to your interests on this website.
Targeted advertising
These cookies are used to display relevant advertisements connected to our products on our partners’ websites or on social networks.